Delivery Guidelines


The Code of Conduct is a set of guidelines and standards that we hold our independent delivery-partners accountable to as part of our community. This ensures that our users/customers are protected, our systems are not abused and that, working with our delivery partner, we deliver the best experience to our users. We maintain a zero-tolerance policy towards violations of the Code of Conduct, and infringements can result in suspension or termination of user account access to the Vpledge Partner App.

About Vpledge.in Services?

Vpledge.in is the same day pickup and delivery service for all types of products. Since 2016 we operate in Mumbai, Navi Mumbai, and Thane.

OUR VALUES
We consider being a values driven organization to be one of the core strengths of our Company. By adhering to these core values at all times, our employees strive every day to achieve our vision of being a leader in the Same Day Delivery Service. Our core values are:

Commitment
We are committed to providing value to our customers and to those corporate customers who rely on us for logistics support. We are knowledgeable and passionate about what makes our Service unique and powerful, and we are committed to finding innovative ways to grow further. We create value for all segments of the hyperlocal delivery market by faithfully focusing on service excellence and quality.

Integrity
We display integrity at all times in providing our service to our customers and how we conduct our professional relationships. We support that sense of doing what's right through a culture of open communications and a spirit of teamwork. We also value the role that diversity among our employees, suppliers, and other partners play in our success.

Responsibility
We take seriously our responsibilities as a service company whose success is rooted in the satisfaction and performance of our customers, we take responsibility for furthering the professional development of our employees and partner at every level of the organization.

Delivery Partner Guidelines

  • RULES TO ADHERE FOR DELIVERY PARTNER
  • TEMPORARILY OR PERMANENTLY SUSPENSION OF ACCOUNT.
  • PENALTY, EARNING, AND SETTLEMENT
  • APP FEATURES

1. RULES TO ADHERE FOR DELIVERY PARTNER

  1. Delivery Partners needs to be well-groomed and presentable while doing any order.

  2. All orders accepted or assigned needs to be completed on time.

  3. All pickup and delivery need to be done on time. No Delay will be acceptable.

  4. Call to the person before reaching the Pickup Location or Drop location.

  5. A waiting fee is chargeable to the users if the delivery partner has to wait at any location for more than 15 Mins.

  6. Handle all the products of the customer very carefully. It's Delivery Partners' responsibility to handle and delivered the products of the customer without causing any damage.

  7. Once the order is accepted or assigned please do not cancel the order.

  8. Order cancellations will be charged a penalty of Rs 50/- or More as applicable also your account will be suspended temporarily or permanently.

  9. Delivery Partners needs to be polite with the customer and do not argue for anything.

  10. Do not consume drugs or alcohol while you are doing an Order.

  11. Customer will be rating delivery partner and that rating increase the chance of getting more orders & Incentive.

  12. Any query or questions please contact Vpledge Support from the Delivery Partner App.

2. SUSPENSION OF ACCOUNT.

  1. In many circumstances, the delivery partner account can be suspended by Vpledge temporarily or permanently.

  2. Please check and read our Delivery Partner Terms and Condition Clause 10 carefully before taking any orders.

3. PENALTY, EARNING, AND SETTLEMENT

As a Delivery Partner, you accept the terms and responsibility to provide a good quality delivery service to the users. In case of any such event where it damages the quality of our service, we are bound to penalize you for the same.

  1. A Penalty of Rs 50/- or more as decided by Vpledge will be charged to the delivery partner if:

    1. Delivery partner Cancell the Accepted or Assigned order.
    2. If the Delivery partner denies picking up or delivered the Product.
    3. If he is not able to complete the order and the order has to reassign to other delivery partners. OR Any other cases as or so decided by Vpledge Services.
  2. The Earning for the "ONLINE PAYMENT" Order's will be credited directly to the delivery partner bank accounts which delivery partner has provided at the time of registration.

  3. The Earning for the COD/CASH order's will be settle to the "CREDITS" directly ( For Eg- Delivery partner has accepted cash/cod order value of Rs 200/- so firstly Rs 200/- will be deducted from the Credits and after the order is completed by the delivery partner the Earning amount for that order will get added to the "CREDITS".

  4. The Settlement of the earnings will be processed on the very Next Day/Weekly basis to the Delivery partner.

  5. The settlement will not be processed on the BANK HOLIDAY.

4. APP FEATURES

  1. BID
    In Bid order screen it will show all the " NEW ORDERS " booked by the users/customer. Once the delivery partner is ready to accept the order he will have to click on the "Bid Button" for that order and the system will then assign the orders to one of the Delivery partners who all have bidden for that order.

  2. TAKE NOW
    It's the "URGENT SAME DAY ORDER" booked by the user which a delivery partner can accept and get assigned immediately by clicking on the "Take Now Button".

  3. SCHEDULE
    It will show all the "FUTURE DATE ORDER" which is already accepted and assigned to the delivery partner .

  4. TODAYS ORDER
    It's a home button that will show all the "CURRENT DATE ORDERS"of the delivery partner .

  5. SETTLEMENTS
    It is a Settlement History which shows all the total "EARNING" of the delivery partner and the total order completed list date wise.

  6. ADD CREDITS
    Here Delivery partner needs to “ADD CREDIT” to accept COD/CASH orders. There is No Minimum balance amount required. You can add more amount to get more cash orders. If the Credit balance is ‘0’ then the delivery partner will only be eligible to accept the Online Orders.

  7. REFER THE APP When you refer the app you get FREE CREDIT on every partner registration for a specific period of time.

  8. DIGITAL ID CARD
    It's the"VPLEDGE PARTNER ID CARD"which a partner can show to the user if he demands the ID Cards.

  9. ORDER ID & TYPE
    It's the order reference number which is accepted or assigned to the delivery partner and the Type shows if the order is SINGLE / RETURN or MULTIPLE.

  10. PICKUP DATE & TIME
    It's the actual date and time for the pickup of the products.

  11. NO. OF LOCATIONS
    It shows the total count of the location/addresses where the delivery partner needs to go.

  12. LOCATIONS – PICKUP
    It is the place where the delivery partner has to pick up the products for delivery.

  13. LOCATIONS – DROP
    It is the place where the delivery partner has to deliver the products which he has picked up.

  14. LOCATIONS – PICK UP & DROP
    In the Case of RETURN order, this is the place where the delivery partner needs to deliver the product and pick up another product from the same location.

  15. EARNING
    It is the amount that a delivery partner will get after completing the order.

  16. START ORDER
    Delivery Partner needs to click the "START ORDER" button before the delivery partner going for the pickup location.

  17. PAYMENT MODE
    It will show CASH/ONLINE. In the case of CASH in any one location, it will show "COLLECT THE CASH FROM HERE".

  18. AMOUNT TO BE COLLECTED
    It is the order delivery fees that a delivery partner has to collect from the location mentioned by the User.

  19. REACHED LOCATION
    Delivery Partner needs to Click on "REACHED LOCATION BUTTON" as soon as he reaches to the Pickup Location or Drops location.

    If the Delivery partner pickup location OR drop location didn't match as per the map Delivery Partner has to request a "SEND OTP" to the user app to confirm that he has reached the location.

  20. OPEN NAVIGATION
    It will open the Google map to show the direction to the delivery partner for reaching a particular location.

  21. NOTES
    This is the instruction given by the user which the delivery partner has to follow for completing the order.

  22. ADD PHOTO
    Every time while picking up and delivering the products the delivery partner has to click and add a photo of the Products

  23. PICKUP DONE
    Once the product photo is added and the product is picked up than the delivery partner has to confirm and click the "PICKUP DONE".

  24. DROP DONE
    Once the product has been delivered to the drop location delivery partner has to confirm and click the "DROP DONE".

  25. RECEIVED BY
    The delivery partner has to compulsorily mention the name of the person whom he has delivered the products.

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Our Services

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connect@vpledge.in

+91 8655 887 788

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