These terms and conditions set out the entire agreement and understanding between Vpledge and users on the use of the platform and the services. Please read the terms and conditions carefully before using our platform. By clicking on the "I ACCEPT" button, You accept all these terms and conditions and agree to be legally bound by the same.
To access our platform and to get connected with our delivery partner, You need to register as a user on the platform and create Your account with us.
As a registration process, You will be required to enter Your personal information and a 10 digit valid mobile number on which a One Time Password ("OTP") will be sent for verification.
You agree and accept that as on the date of Your registration on the Platform, the information provided by You is complete, accurate, and up-to-date. You acknowledge and accept that Vpledge has not independently verified the details provided by You. We shall in no way be responsible or liable for the accuracy or completeness of any details provided by You. If we found that the details given by You are untrue, inaccurate, or incomplete, We reserve the right to suspend, terminate or delete Your account (defined below) and refuse all current or future use of the Platform (or any portion thereof) at any time.
You shall safeguard your login details of our platform and shall not disclose the One Time Password (OTP) to third parties; You are solely responsible for and in control of the information provided to us. We shall assume that any person using your mobile device, your login credential will either be you or someone authorized by you.
Once You register the phone number with us, You consent to be contacted by us via phone calls, SMS notifications, Messages also allowed us to send You the Promotional messages of any updates or offers. We shall have the right to show the details, feedback, ratings, reviews, etc. provided by You on the platform.
Vpledge offers you various services with the help of our technology platform/mobile-based software application.
Users can avail the product pickup and delivery service from a predetermined pickup location to a predetermined drop location at the given pickup date and time with the delivery type and other details for delivering the product.
Users can book a "Single" order which has only one pickup location and one drop location.
Users can book a "Return" order. It's a two-way service in which a product is picked up from the first location and delivered at the second location, again from the second location as mentioned by the user will be picked up and bought at the first location.
Users can book a "Multiple" Order through our platform where there will be more than one pick up location or drop location.
Once the order is placed for Product delivery on our platform, depending upon the availability of delivery partner around your area, who is willing to accept Your order, we will assign a delivery partner to you which might take 5 Minutes to 30 Minutes. The product delivery services are provided to You directly by the registered delivery partner and we merely act as a platform to fulfill your requirement. We do not take any responsibility or liability for any form of deficiency of services on part of the delivery partners.
The delivery partner then shall start the order will collect the product from the pickup location and deliver them to the drop location. The delivery partner has the right to check and confirm the product content or refuse to pick up the product if the product is in our restricted list. Vpledge may at its absolute sole discretion, add, modify, upgrade, extend, withdraw, or alienate any of the Services from time to time. We do not provide any guarantee to You that the Services will be made available to You at all times. We shall have the right to refuse to pick up or deliver products on any account at any time.
Users hereby agree and acknowledge that we provide you the Platform to connect with Delivery Partners to initiate Your orders on the Platform. You hereby agree and acknowledge that we will not be a party to any of the transactions that are initiated by You through the Platform and we shall not be liable in any manner or incur any liability for the services performed by the Delivery Partners, as the case may be. Further, You hereby agree and acknowledge that we shall not be liable for the conduct, acts, and omissions of the Delivery Partners in the course of providing their services to You, or for any loss or damage to the Item or otherwise caused to You as a consequence of or in relation to the services being provided to You by the Delivery Partner, as the case may be.
You hereby agree that scheduling and rescheduling an order on the Platform depends upon the availability of Delivery Partners around Your location.
If the order placed by you on the platform cannot be executed or completed, we shall notify you on the platform.
We shall provide updates on the status of delivery via SMS/Whatsapp/Email/Application Notification. Additionally, the Recipient/Sender may be able to track the delivery partner through the live-tracking facility available on the platform. Though live-tracking may be reliable, it is also prone to inaccuracies due to network issues. We do not give any assurance with respect to the accuracy of the live-tracking system available on the Application.
We do not check or verify the products that are being picked up and dropped off on behalf of You or the Items that are being delivered to You by the Delivery Partner, and therefore we shall have no liability with respect to the same. However, if it comes to the knowledge of us You have packaged any illegal or dangerous substance or availed the Pick- up and Drop Off Services using the Platform to deliver any illegal, dangerous substance or restricted items/products we shall have the right to report You to the government authorities and take other appropriate legal actions against You.
You hereby acknowledge that we shall not be liable for any damages of any kind arising from Your use of our Services, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
You hereby agree that we shall not be liable for any conduct or misbehavior or actions of Delivery Partner with respect to any transactions initiated on the Platform. Further, You agree that we have no control over the product provided to You by the sender and therefore, we shall not incur any liability with respect to such product.
We shall use Your location-based information that is captured by us through a global positioning system when You are using Your mobile device to book the order on its App. Such location-based information shall be used by us only to facilitate and improve our Services being offered to You.
You hereby acknowledge that if You have any complaint with respect to our Services, You will first inform us in writing within 24 (twenty-four) hours of using such Services.
Our fees for the service are charged as per the delivery basis.
Before processing Your order, You will be able to see the details in the order summary page as billing details of your order. GST/Taxes will be charged additionally.
In Product delivery other than the delivery fees, there are other charges which and when applicable as per the scenario.
Excess Baggage Fees -
Waiting Fees -
Change of address-
You are allowed to pay via cash at any location or via an integrated payment platform (Online Payment). We do not accept cheque, voucher or any other form of payment
In case if You have any payment due or pending to be paid us, you will be required to clear the payment towards such fees before you book another order. The pending balance will be added to your current billing details.
We will be providing you the e-copy of your invoice in our Mobile Application, we do not issue any physical copies of the Invoices for rendering our services. If requested by You the Invoice can be sent to your registered email id.
Your age should be above eighteen (18) years and are capable of entering, performing, and adhering to these Terms. Our services are not available for the person below 18 Years of age. In case a User under the age of eighteen (18) years accesses the Platforms and/or uses our Services we assume such use is under parental/legal guardian's guidance;
You will not use the Platforms in any manner that could destroy, damage, disable, overburden, or impair the Platforms, or adversely affect the reputation of Vpledge.
We do not deliver illegal, prohibited, or restricted products under applicable laws of India, including but not limited to the Restricted Products. Users shall ensure that the Sender does not, send any of such products through our services. The User further agrees and understands that any false or misleading statements in this relation may result in penalty action by us and under applicable law.
List of Restricted Products/Items:
You agree not to access or attempt to access the Platform by any means other than through the interface that is provided by Vpledge. You shall not use any deep-link, robot, spider or other automatic devices, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform, or in any way reproduce or circumvent the navigational structure or presentation of the Platform, materials or any of our Property, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Platform.
You represent and warrant that You are legally authorized to view and access the Platform and avail our Services. You have not received any notice from any third party or any governmental authority and no litigation is pending against You in any court of law, which prevents You from accessing the Platform and/or availing our Services.
You acknowledge and agree that by accessing or using the Platform, You may be exposed to content from others that You may consider offensive, indecent, or otherwise objectionable. Vpledge disclaims all liabilities arising in relation to such offensive content on the Platform.
Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others, including but not limited to the Delivery Partner;
Post, upload, or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;
Upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents;
Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Platforms;
Violate any code of conduct or other guidelines, which may apply for or to the Services;
impersonate any other User, Merchant, Delivery Partner or person;
Violate any applicable laws or regulations for the time being in force in India; and
Violate, abuse, unethically manipulate or exploit, any of the Terms.
threatens the unity, integrity, defense, security or sovereignty of India, friendly relation with foreign states, or public order or causes incitement to the commission of any cognizable offense or prevents investigation of any offense or is insulting for any other nation.
You agree and acknowledge that the use of our Services is at Your sole risk and we disclaim all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law.
Without prejudice to the above, We will make no representation or warranty that our Services will meet Your requirements.
The Service platform and the process, and the software is developed and made available exclusively by Vpledge. We are the sole owner of the Platforms and all software created to provide you with the Services. We provide you with a single limited license to download, use, and access the Platforms on your devices for the limited purpose of using the Services. The license is specifically personal, non-transferable, non-licensable, and non-exclusive.
All content on the Platforms, including limited to, all designs, text, videos, graphics, image, user interfaces, visual interfaces, sounds and music (if any), artwork, algorithm and computer code (and any combination thereof), except any third party software available on the Platform, is owned by us.
All Content is the exclusive copyright of Vpledge or its licensors, except third party content and link to third party websites. You may not copy, reproduce, or use such Content without due attribution of ownership to Use of the Content for any purpose not expressly permitted by us in these Terms is prohibited and may invite legal action.
The trademarks, logos, and service marks displayed on our Platform are the property of Vpledge, except any trademark, logos, and service marks of third parties available on the Platform. You are not permitted to use or copy any of it without the prior consent from us or such third party as may be applicable.
Vpledge is not responsible for any incorrect or inaccurate Content posted on the Website or in connection with Services, whether caused by Vpledge., Members, or by any of the equipment or programming associated with or utilized by Vpledge.
Under no circumstances will Vpledge. or any of its affiliates, advertisers, promoters or distribution partners be responsible for any loss or damage, including personal injury or death, resulting from anyone's use of the Services, any content posted on the Website or transmitted to Members, or any interactions between Members, whether online or offline. Vpledge will not be liable for any loss that You may incur as a consequence of unauthorized use of Your Account or Account information in connection with the Platform either with or without Your knowledge.
Services are provided "AS-IS" and Vpledge. Expressly disclaims any warranty of fitness for a particular purpose or non-infringement. Vpledge cannot guarantee and does not promise any specific results from the use of Services.
You agree to indemnify and hold Vpledge., its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the platform, including also your use of the platform to provide a link to another platform/software or to upload content or other information to the platform.
For fragile/delicate products, we recommend private transportation which needs to be booked by you and it’s completely your responsibility to send the product for delivery. In any case, We shall not be responsible for any direct or indirect damage or loss that happens in transit.
The Platform and our services are only available to Users located in India. Users shall not access or use the Platform from any other jurisdiction except for India. If a User accesses or uses the Platform from any other jurisdiction except for India, the User shall be liable to comply with all applicable laws and we shall not be liable for the same, whatsoever.
Vpledge shall not be liable to any Member, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with these T&Cs for:
Our Platform may contain links to other sites owned by third parties (i.e. advertisers, affiliate partners, strategic partners, or others). We are not responsible for examining or evaluating such third party websites, and We do not warrant the products or offerings of any of these businesses or individuals or the accuracy of the content of such third party websites.
You should review their terms and condition policy before you decide to access any such linked third-party website, you do so at your own risk. We disclaim all responsibility and liability as regards the services, conduct, or actions of such third parties.
You agree that we have the sole rights to modify, amend, or waive any of the arrangements or offering of these Terms, from time to time.
You agree and understand that you are responsible for checking our terms from time to time to remain in compliance with these terms.
You agree when you are using our platforms after any amendment to these terms shall constitute your acceptance of such amended terms.