Terms and Conditions

Terms of Use:

Welcome to our website www.vpledge.in and Thank You for downloading our Mobile Application “Vpledge". The Website and the Mobile Application is owned and operated by VP Delivery Services Private Limited. In these terms of use unless the context otherwise requires the following “Terms” shall have the following meanings:

  1. “Vpledge” means “VP Delivery Services Private Limited” and its affiliate “Vpledge”, “We”, “US”, “Our”.
  2. “Website and Mobile Application” collectively referred to as the “Platforms”.
  3. “User” (“You”, “Your”, “Yourself” OR “Users”) referred to any person accessing or using any of the Platforms or availing the Services offered by us.
  4. "Orders" means the booking or request placed by the users through our platform.
  5. "Delivery Partners" means a person who has registered and agreed with us to accept orders from You by using our platform.
  6. "Product Delivery" is the service offered for picking and delivering any parcel or product as requested by the Users.
  7. "Pick up Location" is the address from where the product needs to be picked up by the delivery partner.
  8. "Drop Location" is the address where the product needs to be delivered.
  9. "Delivery Partner Assigned" means the order accepted by the delivery partner to provide the service to the Users.
  10. "Restricted Items / Product" means the list of the product that is prohibited by us and for which we don't accept any liability.
  11. "Single" order means there is only one pickup location and one drop location.
  12. "Return" order means the delivery partner will deliver the product at the drop location and get back the other mentioned product to the first (pickup) location.
  13. "Multiple" orders are the orders which will have more than one picks up or drop location.
  14. "Upload Photo" means that the user can upload the product image at the time of booking.
  15. "Delivery Type" will be the Mode of Transport used by the delivery partner for delivering the product, its include
    1. Delivery by Bike,
    2. Delivery via Private transport (Cab / Ola / Uber, etc.),
    3. Delivery via Public Transport (Local Train and Bus).
  16. "Schedule Orders" are the orders booked for a future date or time.

Acceptance

These terms and conditions set out the entire agreement and understanding between Vpledge and users on the use of the platform and the services. Please read the terms and conditions carefully before using our platform. By clicking on the "I ACCEPT" button, You accept all these terms and conditions and agree to be legally bound by the same.

User Registration

  1. To access our platform and to get connected with our delivery partner, You need to register as a user on the platform and create Your account with us.

  2. As a registration process, You will be required to enter Your personal information and a 10 digit valid mobile number on which a One Time Password ("OTP") will be sent for verification.

  3. You agree and accept that as on the date of Your registration on the Platform, the information provided by You is complete, accurate, and up-to-date. You acknowledge and accept that Vpledge has not independently verified the details provided by You. We shall in no way be responsible or liable for the accuracy or completeness of any details provided by You. If we found that the details given by You are untrue, inaccurate, or incomplete, We reserve the right to suspend, terminate or delete Your account (defined below) and refuse all current or future use of the Platform (or any portion thereof) at any time.

  4. You shall safeguard your login details of our platform and shall not disclose the One Time Password (OTP) to third parties; You are solely responsible for and in control of the information provided to us. We shall assume that any person using your mobile device, your login credential will either be you or someone authorized by you.

  5. Once You register the phone number with us, You consent to be contacted by us via phone calls, SMS notifications, Messages also allowed us to send You the Promotional messages of any updates or offers. We shall have the right to show the details, feedback, ratings, reviews, etc. provided by You on the platform.

Services

Vpledge offers you various services with the help of our technology platform/mobile-based software application.

  1. Users can avail the product pickup and delivery service from a predetermined pickup location to a predetermined drop location at the given pickup date and time with the delivery type and other details for delivering the product.

  2. Users can book a "Single" order which has only one pickup location and one drop location.

  3. Users can book a "Return" order. It's a two-way service in which a product is picked up from the first location and delivered at the second location, again from the second location as mentioned by the user will be picked up and bought at the first location.

  4. Users can book a "Multiple" Order through our platform where there will be more than one pick up location or drop location.

  5. Once the order is placed for Product delivery on our platform, depending upon the availability of delivery partner around your area, who is willing to accept Your order, we will assign a delivery partner to you which might take 5 Minutes to 30 Minutes. The product delivery services are provided to You directly by the registered delivery partner and we merely act as a platform to fulfill your requirement. We do not take any responsibility or liability for any form of deficiency of services on part of the delivery partners.

  6. The delivery partner then shall start the order will collect the product from the pickup location and deliver them to the drop location. The delivery partner has the right to check and confirm the product content or refuse to pick up the product if the product is in our restricted list. Vpledge may at its absolute sole discretion, add, modify, upgrade, extend, withdraw, or alienate any of the Services from time to time. We do not provide any guarantee to You that the Services will be made available to You at all times. We shall have the right to refuse to pick up or deliver products on any account at any time.

  7. Users hereby agree and acknowledge that we provide you the Platform to connect with Delivery Partners to initiate Your orders on the Platform. You hereby agree and acknowledge that we will not be a party to any of the transactions that are initiated by You through the Platform and we shall not be liable in any manner or incur any liability for the services performed by the Delivery Partners, as the case may be. Further, You hereby agree and acknowledge that we shall not be liable for the conduct, acts, and omissions of the Delivery Partners in the course of providing their services to You, or for any loss or damage to the Item or otherwise caused to You as a consequence of or in relation to the services being provided to You by the Delivery Partner, as the case may be.

  8. You hereby agree that scheduling and rescheduling an order on the Platform depends upon the availability of Delivery Partners around Your location.

  9. If the order placed by you on the platform cannot be executed or completed, we shall notify you on the platform.

  10. We shall provide updates on the status of delivery via SMS/Whatsapp/Email/Application Notification. Additionally, the Recipient/Sender may be able to track the delivery partner through the live-tracking facility available on the platform. Though live-tracking may be reliable, it is also prone to inaccuracies due to network issues. We do not give any assurance with respect to the accuracy of the live-tracking system available on the Application.

We do not check or verify the products that are being picked up and dropped off on behalf of You or the Items that are being delivered to You by the Delivery Partner, and therefore we shall have no liability with respect to the same. However, if it comes to the knowledge of us You have packaged any illegal or dangerous substance or availed the Pick- up and Drop Off Services using the Platform to deliver any illegal, dangerous substance or restricted items/products we shall have the right to report You to the government authorities and take other appropriate legal actions against You.

  1. You agree that You shall not request a Pick-Up and Drop Off Services for Items which are illegal, hazardous, dangerous, or otherwise restricted or constitute Items that are prohibited by any statute or law or regulation or the provisions of this Terms of Use.

  2. You hereby acknowledge that we shall not be liable for any damages of any kind arising from Your use of our Services, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

  3. You hereby agree that we shall not be liable for any conduct or misbehavior or actions of Delivery Partner with respect to any transactions initiated on the Platform. Further, You agree that we have no control over the product provided to You by the sender and therefore, we shall not incur any liability with respect to such product.

  4. We shall use Your location-based information that is captured by us through a global positioning system when You are using Your mobile device to book the order on its App. Such location-based information shall be used by us only to facilitate and improve our Services being offered to You.

  5. You hereby acknowledge that if You have any complaint with respect to our Services, You will first inform us in writing within 24 (twenty-four) hours of using such Services.

Service Fees and Payment Terms

  1. Our fees for the service are charged as per the delivery basis.

  2. Before processing Your order, You will be able to see the details in the order summary page as billing details of your order. GST/Taxes will be charged additionally.

  3. In Product delivery other than the delivery fees, there are other charges which and when applicable as per the scenario.

    • Excess Baggage Fees -

      • Baggage fees will not be applicable for parcels weighing up to 5 Kgs.
      • Above 5Kgs weight a flat amount will be added to the total as a weight charges.​
    • Waiting Fees -

      • Once the Delivery Partner arrives at any locations (Pickup or Drop) he is allowed to wait 20 mins without any extra charges.
      • Post 20mins of grace period Rs 50/- will be applicable for next every 30 Minutes.
    • Cancellation Fees-

      • There are no cancellation fees apply if the "Delivery Partner" has not been assigned to Your order.
      • A percentage of the order value will be charged as Cancellation fees OR Max Rs 100/- to Rs 200/- for the Advance or Same Day order Cancelled. ​
    • Change of address-

      • The Users shall notify Vpledge via email/call immediately of a change to its delivery address. The change of delivery address will be charged as per the new rate.
      • Delivery Fee can be different on Special Days.
  4. You are allowed to pay via cash at any location or via an integrated payment platform (Online Payment). We do not accept cheque, voucher or any other form of payment

  5. In case if You have any payment due or pending to be paid us, you will be required to clear the payment towards such fees before you book another order. The pending balance will be added to your current billing details.

  6. We will be providing you the e-copy of your invoice in our Mobile Application, we do not issue any physical copies of the Invoices for rendering our services. If requested by You the Invoice can be sent to your registered email id.

User Eligibility

  1. Your age should be above eighteen (18) years and are capable of entering, performing, and adhering to these Terms. Our services are not available for the person below 18 Years of age. In case a User under the age of eighteen (18) years accesses the Platforms and/or uses our Services we assume such use is under parental/legal guardian's guidance;

  2. You will not use the Platforms in any manner that could destroy, damage, disable, overburden, or impair the Platforms, or adversely affect the reputation of Vpledge.

Restricted Product

  1. We do not deliver illegal, prohibited, or restricted products under applicable laws of India, including but not limited to the Restricted Products. Users shall ensure that the Sender does not, send any of such products through our services. The User further agrees and understands that any false or misleading statements in this relation may result in penalty action by us and under applicable law.

  2. List of Restricted Products/Items:

    • Goods of perishable nature, or such goods which require specific controlled-temperature;
    • Alcohol or intoxicating substances of any type including chemical or herbal unless legalized by the state in which pick up and delivery takes place;
    • Antiquities and art treasures in violation of applicable law;
    • Any animal or bird species or any product containing a part of such animal or bird species including but not limited to furs, feathers, horns, skin, antlers;
    • Endangered plant varieties;
    • Gold and silver medals, other than items hallmarked as per standards set by the Bureau of Indian Standards;
    • Uniforms and badges of any defense personnel or police authorities;
    • Hazardous chemicals including pesticides, oxidizing substances, organic peroxides, radioactive substance or any object containing any of these;
    • Illegal drugs, narcotics or psychotropic substances whether allopathic, ayurvedic or herbal;
    • Adult goods, sexually suggestive material and pornographic material (including literature, imagery and other media);
    • Currency (Indian or foreign), counterfeit or fake notes or coins;
    • Gases of any type including inflammable, compressed, liquefied, dissolved under pressure or deeply refrigerated, or inflammable or combustible liquids or solids;
    • Hazardous goods, weapons (including chemical weapons), and ammunition of any sort; or
    • Items infringing or attempting to pass off any third parties' intellectual property.

Representation and Warranties

  1. You agree not to access or attempt to access the Platform by any means other than through the interface that is provided by Vpledge. You shall not use any deep-link, robot, spider or other automatic devices, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform, or in any way reproduce or circumvent the navigational structure or presentation of the Platform, materials or any of our Property, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Platform.

  2. You represent and warrant that You are legally authorized to view and access the Platform and avail our Services. You have not received any notice from any third party or any governmental authority and no litigation is pending against You in any court of law, which prevents You from accessing the Platform and/or availing our Services.

  3. You acknowledge and agree that by accessing or using the Platform, You may be exposed to content from others that You may consider offensive, indecent, or otherwise objectionable. Vpledge disclaims all liabilities arising in relation to such offensive content on the Platform.

  4. Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others, including but not limited to the Delivery Partner;

  5. Post, upload, or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;

  6. Upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents;

  7. Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Platforms;

  8. Violate any code of conduct or other guidelines, which may apply for or to the Services;

  9. impersonate any other User, Merchant, Delivery Partner or person;

  10. Violate any applicable laws or regulations for the time being in force in India; and

  11. Violate, abuse, unethically manipulate or exploit, any of the Terms.

  12. Violate the Terms of Use contained herein or elsewhere;

  13. threatens the unity, integrity, defense, security or sovereignty of India, friendly relation with foreign states, or public order or causes incitement to the commission of any cognizable offense or prevents investigation of any offense or is insulting for any other nation.

  14. You agree and acknowledge that the use of our Services is at Your sole risk and we disclaim all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law.

  15. Without prejudice to the above, We will make no representation or warranty that our Services will meet Your requirements.

Offers and Coupons Discounts

  1. As a Vpledge user, you can apply coupons (as defined below) on the Order placed by You from our service platform.​
  2. On every Order booking by You through our Service Platform, You will get a flat or percentage coupons code on the delivery charge provided as specified by Vpledge (“Discount”).
  3. The Coupon code (“Discount”) cannot be clubbed with Vpledge points or any other offer.​

Intellectual Property Rights (IPR)

  1. The Service platform and the process, and the software is developed and made available exclusively by Vpledge. We are the sole owner of the Platforms and all software created to provide you with the Services. We provide you with a single limited license to download, use, and access the Platforms on your devices for the limited purpose of using the Services. The license is specifically personal, non-transferable, non-licensable, and non-exclusive.

  2. All content on the Platforms, including limited to, all designs, text, videos, graphics, image, user interfaces, visual interfaces, sounds and music (if any), artwork, algorithm and computer code (and any combination thereof), except any third party software available on the Platform, is owned by us.

  3. All Content is the exclusive copyright of Vpledge or its licensors, except third party content and link to third party websites. You may not copy, reproduce, or use such Content without due attribution of ownership to Use of the Content for any purpose not expressly permitted by us in these Terms is prohibited and may invite legal action.

  4. The trademarks, logos, and service marks displayed on our Platform are the property of Vpledge, except any trademark, logos, and service marks of third parties available on the Platform. You are not permitted to use or copy any of it without the prior consent from us or such third party as may be applicable.

Disclaimer of Warranties and Liabilities

  1. Vpledge is not responsible for any incorrect or inaccurate Content posted on the Website or in connection with Services, whether caused by Vpledge., Members, or by any of the equipment or programming associated with or utilized by Vpledge.

  2. Under no circumstances will Vpledge. or any of its affiliates, advertisers, promoters or distribution partners be responsible for any loss or damage, including personal injury or death, resulting from anyone's use of the Services, any content posted on the Website or transmitted to Members, or any interactions between Members, whether online or offline. Vpledge will not be liable for any loss that You may incur as a consequence of unauthorized use of Your Account or Account information in connection with the Platform either with or without Your knowledge.

  3. Services are provided "AS-IS" and Vpledge. Expressly disclaims any warranty of fitness for a particular purpose or non-infringement. Vpledge cannot guarantee and does not promise any specific results from the use of Services.

Indemnity and Limitation of Liability

  1. You agree to indemnify and hold Vpledge., its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the platform, including also your use of the platform to provide a link to another platform/software or to upload content or other information to the platform.

  2. For fragile/delicate products, we recommend private transportation which needs to be booked by you and it’s completely your responsibility to send the product for delivery. In any case, We shall not be responsible for any direct or indirect damage or loss that happens in transit.

  3. The Platform and our services are only available to Users located in India. Users shall not access or use the Platform from any other jurisdiction except for India. If a User accesses or uses the Platform from any other jurisdiction except for India, the User shall be liable to comply with all applicable laws and we shall not be liable for the same, whatsoever.

  4. Vpledge shall not be liable to any Member, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with these T&Cs for:

    • loss of profits;
    • loss of sales or business;
    • loss of agreements or contracts;
    • loss of anticipated savings;
    • loss of or damage to goodwill;
    • loss of use or corruption of software, data or information; any indirect or consequential loss;
    • losses arising as a result of any information provided by Members, including in relation to the dissemination of such information on the Site and/or Applications;
    • losses arising in connection with any use of the Technology and/or the Services by a Member which is in breach of these T&Cs;
    • losses arising in connection with: (i) the use or unavailability of the Services, the Site and/or the Applications; and (ii) access to the Services, the Site and/or the Applications by an unauthorized user;
    • losses arising in connection with any malfunction of any nature relating to the Member's Device and his connection to the internet upon accessing the Site, Applications and/or the Services;
    • losses arising in connection with mechanical, electronic or electrical derangement of the products unless caused by external means; or caused by latent or inherent defect; defective or inadequate packing, insulation or labeling; shortage in weight, evaporation or ordinary leakage; deliberate abandonment of the products or other property: vermin, wear, tear or gradual depreciation; or inherent vice.
  1. Our Platform may contain links to other sites owned by third parties (i.e. advertisers, affiliate partners, strategic partners, or others). We are not responsible for examining or evaluating such third party websites, and We do not warrant the products or offerings of any of these businesses or individuals or the accuracy of the content of such third party websites.

  2. You should review their terms and condition policy before you decide to access any such linked third-party website, you do so at your own risk. We disclaim all responsibility and liability as regards the services, conduct, or actions of such third parties.

Modifications, Amendments, and Terminations

  1. You agree that we have the sole rights to modify, amend, or waive any of the arrangements or offering of these Terms, from time to time.

  2. You agree to the modified and updated terms of use on placing a new order or on downloading the updates of the platforms.

  3. You agree and understand that you are responsible for checking our terms from time to time to remain in compliance with these terms.

  4. You agree when you are using our platforms after any amendment to these terms shall constitute your acceptance of such amended terms.

  5. You agree that any violation by You of these Terms of Use will constitute an unlawful and unfair business practice, and will cause irreparable harm to the Company/Client, as the case may be, for which monetary damages would be inadequate, and You consent to the Company or Client obtaining any injunctive or equitable relief that they deem necessary or appropriate in such circumstances.

  6. You agree in case of company or client takes any legal action against You as a result of Your violation of these Terms of Use, they will be entitled to recover from You, and You agree to pay, all reasonable attorneys' fees and costs of such action, in addition to any other relief that may be granted.

  7. You may anytime discontinue the use of the platform, and delete your account by sending an email to connect@vpledge.in. The User agrees and confirms that such deletion of his account will not come into effect till the time all the outstanding liabilities of the User have been cleared. Upon deletion of the User's account, we may retain certain information and records of transactions as per our Privacy Policy.

Force Majeure

  1. If the performance by Vpledge of its obligations under these terms and conditions is prevented by reason of "force majeure" (which shall include prevention occasioned by fire, casualty, accident, an act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of any government or government agency, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of Products or raw materials, delay in transit, electricity or communications failures, or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of ours. We shall be excused from such performance to the extent of such prevention.

Governing Law

  1. These Agreement terms of use shall be governed by the laws of India. The courts at Mumbai shall have exclusive jurisdiction over any disputes arising under these Terms.

Acceptance of Agreement and Report abuse

  1. You hereby agree and accept that these Terms along with the Privacy Policy shall constitute the final, complete and exclusive statement of the agreement between Vpledge and the User with respect to the use of our Platform.

  2. In the event, You come across any abuse or violation of these Terms of Use or if You become aware of any objectionable content on the Platform, please report the same to the following e-mail id: connect@vpledge.in.

Vpledge Points

  1. Vpledge Point is a form of redemption points given by Vpledge for its users on the Vpledge App and is offered either at the time of joining Vpledge App, through the referral programme ("Referral Program") or from the order booking, or through any other mode as may be indicated by Vpledge.
  2. The quantum of Vpledge Point issued, the maximum amount of Vpledge Point that can be used per order, and the validity of Vpledge Point may vary from time to time and will be indicated to a user on their respective Vpledge App.
  3. Vpledge Point cannot be converted into actual currency or be withdrawn or transferred to another user in any way.
  4. Vpledge Point cannot be clubbed with any other discount or offer run on the Vpledge App.
  5. Vpledge Point is to be used by users personally. Vpledge Point cannot be used for business or corporate purposes. Exploiting the use of Vpledge Point or assisting others to exploit Vpledge Point is strictly prohibited, and will result in suspension/termination from the use of the Vpledge Point and Vpledge App. Users must not refer themselves or create multiple, fictitious, or fake accounts with Vpledge. In addition, users and their referees cannot (i) use Vpledge Point to violate any law, infringe or violate the rights of any third party, or otherwise act in a manner that is deemed unfair, disruptive, harassing, harmful, illegal; (ii) collect or harvest any personally identifiable information from the referral program; or (iii) use any system, bot or other devices to participate or receive any benefit through the referral programme.
  6. Vpledge Point may not be redeemed for Point. It is not transferable and may not be auctioned, traded, bartered, or sold.
  7. Vpledge Point may not be applicable for certain services and in certain geos, as per the independent discretion of Vpledge.
  8. In case of any issue pertaining to the quantum of Vpledge Point, usage of Vpledge Point, etc., the independent decision made by Vpledge shall be final and binding. Further, in the event, the Company has reasons to believe, that a user has acted fraudulently for availing Vpledge Point or has used Vpledge Point in a manner inconsistent with these Vpledge Point T&Cs, Vpledge shall upon investigation have the right to suspend the user. Further, pending investigation, the user shall not be entitled to use Vpledge Point available with them.
  9. Vpledge reserves the right to terminate Vpledge Point or modify these Vpledge Point T&Cs and/or benefits at any point in time, without any reason or without notice to users. This wouldn’t affect the Vpledge Point already issued to users. Vpledge reserves the right to disqualify any user at any time from using Vpledge Point if there are reasons to believe that such user has violated any of these Vpledge Point T&C or the User Terms and Conditions.
  10. These Vpledge Point T&C shall be governed by and construed in accordance with the laws of India without reference to conflict of laws principles. Disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts at Mumbai.

Vpledge Referral Programme

  1. Vpledge Referral Programme is a reward program initiated by VP DELIVERY SERVICES PRIVATE LIMITED (“Vpledge”) for encouraging Eligible Users to refer the Vpledge App to their friends and family against Vpledge Point.​
  2. Each Eligible User (“Referee”) is provided with a referral code, which he/she may choose to share with people known to them personally and have consented to receive such referral code.
  3. Each new user (“Referred”) downloading the Vpledge App shall receive Vpledge Point upon them entering the referral code shared by the Referee.
  4. A Referee along with Referred both are eligible to receive Vpledge Point.
  5. Both will receive the Vpledge Points only when the Referred using the Vpledge App book the successful order. only when the referee uses Vpledge services of the Referred downloading the Vpledge App for a task not less than INR 100 (Indian Rupees One Hundred only).
  6. Each Referee can refer up to a maximum of 10 users.
  7. Users must refer and distribute the referral codes only to people known to them personally and have consented to receive such referral code. Users must not send bulk and spam emails to distribute the referral code nor must users post it on any public platform for distribution to strangers. Any violation of these terms will immediately lead to the disqualification of the use of the Vpledge App in addition to exposure to further legal action.
  8. Upon a Referee reaching the maximum number of referrals, the referral code shall become invalid.
  9. For the purpose of these terms and conditions “Eligible User” shall mean such users as may be indicated by Vpledge from time to time.
  10. In case of any issue about the eligibility to refer or be referred, the independent decision made by Vpledge shall be final and binding. For any issue about the receipt of Vpledge Point, please write to connect@Vpledge.in.
  11. The company reserves the right to terminate the Vpledge Referral Programme or modify these terms at any point in time, without notice to users. This wouldn’t affect the benefits already availed by such users.
  12. These terms are in addition to and not a substitution for the terms and conditions on the Vpledge App/website or other product(s) / service(s) specific terms and conditions. Further, these terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts at Mumbai.
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